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Sla document

24 Mar 15 - 00:53



Sla document

Download Sla document

Download Sla document



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Date added: 24.03.2015
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Service Level Agreements (SLA) is considered an important attachment or a separate document to PPP projects. All clauses in the contract that encourages aJan 1, 2015 - This Service Level Agreement (SLA) defines the services and service levels between the service provider, ITS Customer Support Services,

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sla document

(ITILv3) An Agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the A service-level agreement (SLA) is a part of a service contract where a service is formally defined. Particular aspects of the service - scope, quality,?Overview -?Common metrics -?Specific example -?See alsoService Level Agreement Template (SLA)www.slatemplate.com/CachedSimilarVersion. Date. Description. Author. 1.0. 16-03-2015. Service Level Agreement. Bob Smith. 1.1. 21-03-2015. Service Level Agreement Revised. Dave Jones Sep 30, 2009 - This document defines the terms and conditions of the Ethical IT Service Level Agreement (SLA) for the support of Client A's IT systems

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A service level agreement (SLA) forms part of the contract between your business and its IT supplier. The SLA sets out what levels of service are acceptable and In witness whereof, the undersigned have executed this Agreement as of the date .. This Service Level Agreement (SLA) documents the agreed provision of This is a Service Level Agreement (“SLA”) between the campus community and the Information Technology Services Division (ITS) to document: The


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